Privacy Policy

2. What Personal Data We Collect

We may collect the following categories of personal data:

2.1. Data provided by you

• Name and surname

• Billing and delivery address

• Email address

• Phone number

• Payment information (processed via external payment providers; we do not store card details)

• Order information

• Customer support communication

2.2. Automatically collected data

• IP address

• Device and browser type

• Website usage and interaction data (cookies, analytics)

2.3. Cookies and tracking

We use necessary and optional cookies for:

• website functionality

• analytics and performance

• remembering your preferences

• marketing (only with consent)

A Cookie Policy is included below.

3. Legal Basis for Processing (GDPR Art. 6)

We process personal data based on:

• Contract performance (to process orders, deliver goods)

• Legal obligation (tax, accounting, consumer protection laws)

• Legitimate interest (fraud prevention, website security, improving the service)

• Consent (newsletter, marketing cookies)

4. How We Use Your Data

We use personal data for the following purposes:

• Managing and fulfilling online orders

• Processing payments

• Providing customer support

• Sending transactional emails

• Operating and improving the website

• Marketing communications (only if you opted in)

• Compliance with legal requirements

5. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Order records: 10 years (legal requirement in many EU jurisdictions)

• Customer accounts: until you delete your account

• Newsletter subscription: until you withdraw consent

• Analytics/cookie data: per cookie expiration rules

6. Sharing of Personal Data

We may share your data with:

• Payment service providers (e.g., Stripe, PayPal, Klarna)

• Delivery companies (Post, DHL, GLS, etc.)

• IT service providers (hosting, email services, analytics tools)

• Accountants or legal authorities when legally required

We never sell your personal data.

7. International Transfers

If data is transferred outside the EU/EEA, this is done only when adequate safeguards are in place (standard contractual clauses, adequate decision).

8. Your Rights (Under GDPR)

You have the right to:

• Access your personal data

• Request correction or deletion

• Restrict processing

• Object to processing

• Withdraw consent (for newsletter/marketing only)

• Data portability

• Lodge a complaint with your national supervisory authority

Contact us at [insert email] to exercise your rights.

9. Security Measures

We implement appropriate technical and organizational security measures, including encryption, secure hosting, and restricted access.

10. Minors

Our website is not intended for individuals under 16 years of age.

11. Cookie Policy (Summary)

We use cookies for:

• essential website functions

• analytics (e.g., Google Analytics — only with consent)

• marketing (only with consent)

You may manage cookies through our cookie banner or your browser settings.

12. Changes to This Privacy Policy

We may update this policy occasionally. Updates will be posted on this page with a new “Last Updated” date.